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 Our free one-day event kicks off in Octoberservicenow modules Make sure it's active

Hear how Dave Wright took charge of his career. Make data-driven decisions and answer questions on the spot. Modules without an order value appear before ordered modules in the Application Navigator. Use leading-practice workflows to proactively feed the business with critical data. ServiceNow Request Management delivers employee self-service. Choose a title that clearly identifies the module. Communicate effectively to team members on a regular basis. Choose a title that clearly identifies the module. The modules in this example are for the Incident table. Align work with business objectives to deliver products and services in a way that supports your strategic priorities. Quickly build automations, with no coding required. The product provides continuous, collaborative, and contextual alignment across every level of your organization. Help fill the need for people with ServiceNow expertise. Cut through the noise to rapidly identify and remediate the root cause of service issues. Make sure it's active. TEMPLATE_COURSE: The course name. We’re at a unique moment in business history. itsm collection in the playbook's collections keyword:. Our free one-day event kicks off in October. Model demand scenarios to analyze scheduling impact and make sure you staff properly for surges. Watch Demo ServiceNow IRM Module. Get answers, approvals, and insights when they really matter. Gain new ServiceNow skills and fresh insights into the power of digital transformation. Simply put, inventory management exists to ensure that a company always has the right items, at the right locations, in the right quantities, at the right time, and at the right cost. Secure applications against access by unauthorized users and applications. The latest CSDM 3. Demo ITAM. Process Mining. Applications monitor almost all platform functionality, and we can navigate through the application navigator at the screen left side. Gain new ServiceNow skills and fresh insights into the power of digital transformation. Created with Sketch. Help fill the need for people with ServiceNow expertise. ServiceNow Platform: Mention the specific ServiceNow modules and applications you have experience with, such as IT Service Management (ITSM), IT Operations Management (ITOM), IT Business Management (ITBM), and Customer. 1 Delivered as part of the Now Platform, spanning all ServiceNow cloud services. Created with Sketch. Incident Management Module At the heart of ServiceNow's ITSM suite lies the Incident Management module. . Empower agents with real-time information and intelligence. ServiceNow defines Application as, a collection of files and data that deliver a service and manage business processes and Modules are, children of application linking to other pages or records in the platform. Bring clarity to what matters and quickly re-direct service coverage where it’s needed most. This article will provide you brief on almost all applications and modules in ServiceNow. Gain new ServiceNow skills and fresh insights into the power of digital transformation. Stay current with regulatory compliance mandates for privacy laws and industry regulations such as HIPAA, NIST, and GDPR. Secure your retail operations. g. More specifically, it represents the merging of AI and ITOps, referring to multi-layer tech platforms that apply machine learning, analytics, and data science to. ServiceNow ITSM is a solution that helps you deliver IT services faster and more efficiently. Align asset investments to business needs. Extend ServiceNow ® workflows and create new ones with out-of-the-box, reusable flow components. Developer Build, test, and deploy applications. Test Management 2. Drive action to high-risk areas, business disruptions, noncompliance, and vendor status changes. Effective Planning Is the Key to Enterprise-Wide Visibility and Strategic Alignment. More flexibility to create value: ServiceNow is creating four new, distinct modules in which partners can choose to participate: Build, Consulting & Implementation, Resale, and Service Provider. The modules in this example are for the Incident table. Deliver the right experience to employees anywhere. For example, you may have a module named. servicenow. Documentation Find detailed information about ServiceNow products, apps, features, and releases. Incorporate ServiceNow system and application logs into your enterprise security analytics tools. Vancouver release notes - Product Documentation: Vancouver - Now Support Portal. Build adoption momentum and capture early ROI. Orchestrate all the teams needed for supplier onboarding with a flexible, unified playbook. These include: • Top-down mapping: This creates a very precise map of the applications and supporting infrastructureThe ServiceNow module should be installed from the PowerShell Gallery with Install-Module ServiceNow. The Service Now modules previously packaged as part of Ansible, now in a Collection distributed via Ansible Galaxy. Get answers to your questions and discover how ServiceNow can help you transform your business with modern digital workflows. Digitize internal processes to become more proactive, predictive, and resilient—all while maintaining security and compliance. Scale and support operations with end-to-end digital workflows. To learn more about ServiceNow Security Operations, please visit: Provide employees with a unified portal to create reservations, access maps, register visitors, and order services. Copy and Paste the following command to install this package using PowerShellGet More Info. Build cross-enterprise digital workflow apps fast with a low-code platform. You can either call modules by their Fully Qualified Collection Namespace (FQCN), such as servicenow. The ServiceNow digital experience for supplier operations Supplier Lifecycle Operations creates a unified digital experience that brings internal teams together with the suppliers. Patch management makes it easy to access patch policies, track network status changes, identify missing patches and failed patch attempts, and enjoy full, real-time transparency into all updates and scheduled updates. Connect your data Stop chasing false positives and identify anomalies with less guesswork. These service-related definitions span the ServiceNow® product portfolio and the Now Platform®. Powered by the Now Platform ® and available as a fully native iOS or Android app, Mobile Agent delivers out-of-the-box, mobile-first experiences for the most common fulfiller workflows. How ServiceNow delivers safe and secure cloud services. Telecommunications Service Management (TSM) is a ServiceNow module specifically designed for the telecommunications industry. Incident Management Module. Guided App Creator and ServiceNow Studio In this module, you will use Guided App Creator to create a custom, scoped application. All rights reserved. Community Ask questions, give advice, and connect with fellow ServiceNow professionals. This mix allows attendees to learn tactical skills and responsibilities required based on their role as well as develop a holistic view. Certification candidate’s journey guide. Learn More. The platform is used by diverse mid-sized and large organizations, and it’s best-suited for governmental organizations and businesses in highly regulated industries like finance and pharma. The ServiceNow solution ServiceNow helps CSPs delight customers by proactively monitoring service health across domains and resolving issues before they notice a problem. Learning Build skills with. Transform your business at World Forums. Create and automate order tasks with workflows to reduce fulfillment time, meet SLAs, and lower costs. TODO: INCIDENT_INFO module example. You may want to model the module names based on the ServiceNow baseline application modules. Employee Center is available with these ServiceNow products. Employee self service (ESS) is technology that allows employees to handle a number of human-resources and administrative tasks on their own. (1) Creator Plus. ServiceNow Vendor Risk Management (VRM) helps organizations continuously monitor critical vendors so businesses can evaluate, mitigate, and remediate risks. Human resources departments in particular face a constantly-growing. IT Service Management. Deliver AI-powered self-service for common requests. 8. Learn More. This 2‑Day class covers common technical aspects of an implementation as well as processes to effectively manage an implementation. Deliver workflows that connect people, functions, and systems with the platform of platforms for digital business. AIOps is a combination of the terms artificial intelligence (AI) and operations (Ops). Recovery Email. Get an executive view of key metrics and indicators with role-based dashboards and reporting. This module lets you delete a record in ServiceNow. See what HR Service Management (HRSD) can do for you. It’s through the skills, commitment, and insight of your workforce that you. Delete Record fields. ServiceNow Policy and Compliance helps manage your governance framework, including policies, laws and regulations, and best practices in one system - and maps them to controls. Template should be applied, on clicking a module (ex: create New. This• A unit is the smallest testable software component (e. Get Started. Get Started. Anticipate legal service demand and drive continuous improvement with real-time reporting and dashboards. Boost agent efficiency and customer satisfaction with intelligent service automation. Use continuous monitoring and dynamic dashboards for a real-time view of compliance across your extended enterprise. Join us for innovative speakers and breakout sessions, focused on helping you bring intelligence to every corner of your business. Transform your business at World Forums. Improve productivity and user adoption with ServiceNow training and certification. ServiceNow Risk Management enables you to create and map risks and controls to theGain new ServiceNow skills and fresh insights into the power of digital transformation. Impact Accelerate ROI and amplify your expertise. 2 Improves self‑service adoption with 3 self‑service conversation topics. The ServiceNow ITAM is a module that provides a range of IT service management (ITSM) and digital workflow. Get Started. Manual Download. It has ITIL guidelines that make tasks, processes, and activities get done quickly. Improve service operations and engage your customers. FedRAMP customer overview . Enable better planning and decision-making, even in the most dynamic business environments. Join us for innovative speakers. A SOC is an entire business unit that is entirely dedicated to cybersecurity. To do this, you will need to be logged in as an. SecOps module 4. com Peter Yuan Accenture ASEAN ServiceNow Lead [email protected] Portfolio Management coordinates and analyzes the possible value of collections (portfolios) of related projects, programs and demands. Impact Accelerate ROI and amplify your expertise. To level ServiceNow Asset Management provides core asset management capabilities to manage your infrastructure, operations, and field services. Guide employees through procurement requests using their preferred channels. Transform the impact, speed, and delivery of IT. ServiceNow CMDB serves and grows enterprises of all sizes, from those with 20 employees to those with thousands. The ServiceNow Developer Program provides developers with resources to learn, build and deploy applications on the ServiceNow platform, and offers resources to ensure a. Secondary E-mail; TRY DEMO Products Procurement Case Management. Recovery Email. The Template uses standard text that is easy to see, find, and replace to quickly get going with content creation. Find detailed information about ServiceNow products, apps, features,. Securing applications against unauthorized access starts with roles. Whatever business you are in, whatever product or service you offer, your success depends on your employees. Quickly pivot to changing customer needs and retail trends. ServiceNow Service Catalog allows your organization to request IT and other corporate services through a familiar, easy to use enterprise storefront. Transform your business at World Forums. Select the file type Role and click the Create button. Working with a third party can introduce risk to your business. It comes with a comprehensive set of software modules to help users digitally manage the different areas and aspects of project and portfolio management. Empower everyone with Now Assist and accelerate productivity across the enterprise. Explore our new Introduction to Gen AI course—perfect for beginners. Connect teams to boost efficiency. com +1 913-319-1251 Martin Jureit ServiceNow EALA +49 6173-94-62044 martin. Analyze capacity and gain a real-time view into space utilization and workplace services. Visualize strategies and targets, know whether you’re meeting objectives, and make decisions with confidence. Intelligent IT operations Use AIOps and machine learning to proactively pinpoint disruptions and root causes for higher service uptime. Access a central dashboard to monitor overall health and safety of. Install-Module -Name ServiceNow -RequiredVersion 1. Use a simple, intuitive user interface to control, monitor, and manage your. Coordinate supplier-side and company-side tasks for accurate, real-time information. Transform your business at World Forums. Provide a recovery email below. Boost the knowledge, confidence, consistency, and speed of government employees. We know the trust our customers place in us in our role processing their data, but we also strive to provide customers. A docker image is also available with Microsoft's PowerShell base image and the ServiceNow module preinstalled. Manage and scale with ease. Too many organizations lack well-defined GRC programs or have the tendency to neglect funding them. Customers are more likely to repeat business and leave positive reviews when they have a good experience. Sustain and grow value by implementing the right reference architecture and prerequisites. . Download the solution brief to get an overview of ServiceNow ITSM features, benefits, and use cases. Get answers to your questions and discover how ServiceNow can help you transform your business with modern digital workflows. You may want to model the module names based on the ServiceNow baseline application modules. Access Control List (ACL): A group of Access Control rules applied to a resource. The following environment variables should be used: SNOW_SERVER: the ServiceNow instance, eg. Shorten cycle times for nonemergency citizen requests, such as calls from the U. ServiceNow Inventory Plugin for using. Agile Development 2. incident for managing incident tickets. Good governance streamlines the decision-making you need to clearly define how your organization should use and manage the Now Platform. Organizations face mounting pressure to streamline their processes and improve productivity and performance, often with tighter budgets and fewer resources. As such, it corresponds with these IT asset types. Our free one-day event kicks off in October. ServiceNow on average, releases new updates twice a year, with bug fixes, and functional and performance upgrades. Together, these five aspects form the real core services that has made ServiceNow popular with 17million users across the world. Gain new ServiceNow skills and fresh insights into the power of digital transformation. Integrate with third-party intelligence and data sources. Orchestrate processes with customized playbooks and gain instant visibility to watch requests. Our cloud-based platform and solutions help. Monitor case status and completions in a central workspace. Courses | ServiceNow Developers. Courses offer topic-based learning to prepare for building, testing, and deploying your apps. Provide a recovery email below. 0 white paper includes best practices related to the proper modeling of data using out-of-box (OOB) tables and relationships. Generate and respond to events. Transform your business at World Forums. Too many organizations lack well-defined GRC programs or have the tendency to neglect funding them. CSM is often used to automate tasks to streamline the customer experience: connect departments, workflows, and. The final aspect of ServiceNow web products is its cloud services. Your account give you access to even more premium content, don't lose access to it. Before you run ServiceNow® Major Security Incident Management (MSIM) application, you need to download the application from ServiceNow® Store. Choose a title that clearly identifies the module. 7r phhw wkh qhhgv ri wrgd·v gljlwdo exvlqhvv ,7 rujdql]dwlrqv qhhg wr gholyhu idvw dqg shuvrqdo vhuylfhv dw vfdoh zkloh dovr frqvwdqwo phhwlqj dqGovern all your hardware assets enterprise-wide on a single system of action. Attendees learn: How to use role‑based scenarios to show the workflow and interactivity of the ServiceNow platform. Flow Designer. g. Build your ServiceNow skills and unlock the possibilities of the Now Platform with on-demand courses, live training, and career journeys. Respond quickly when changes are needed. Take a proactive approach to occupational health and safety by providing a holistic view into safety observations, injury, and illnesses. Telecommunications, Media and Technology. 2 Flow Designer includes Action Designer. Boost productivity with. Learn More. Engage in several types of training options to learn more about integrated risk management and demonstrate your skills in hands-on lab activities. It provides solutions and actionable insights the company can follow to meet compliance. Service relationships exist throughout the enterprise – between IT and business units, human resources and sales,. Download the solution brief to get an overview of ServiceNow ITSM features, benefits, and use cases. Azure Automation. Gain new ServiceNow skills and fresh insights into the power of digital transformation. Enable seamless experiences that eliminate swivel-chairing. Get answers to your questions and discover how ServiceNow ® can help you transform your business with modern digital workflows. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registeredThe ServiceNow user interface is made up of: Banner; Content Frame; Use navigation menus in the banner to open content in the content frame. Developer Build, test, and deploy applications Documentation Find detailed information about ServiceNow products, apps, features, and releases. Learn More. Transform your business at World Forums. Created with Sketch. • Visualize crisis impact to your organization to simplify coordination and improve response • Prioritize crisis resources to where they will have the greatest impactServiceNow is uniquely positioned to connect the risks and controls to lines of business, functions, assets, processes, business services and many other components in the Configuration Management Database (CMDB) -providing business context. We are experiencing seismic shifts to the global economy and how companies do business in combination with a more dynamic and disbursed workforce and mounting digital complexity. Give users a powerful, consumer-grade search experience with relevant, personalized results. Automate responses for common legal questions with virtual agents. Get Started. All rights reserved. Many application developers choose to model their modules based on the ServiceNow baseline modules. An overview of ServiceNow’s Government Community Cloud (GCC) system and frequently asked questions Create a consumer-grade experience for patients that lets them access care or make requests from anywhere. Get Started. Work in challenging and ambiguous environments. Build the future of IT with connected digital workflows. Create New opens a form for adding new Incident records to the table. Improve business performance with out-of-the-box metrics and real-time analytics. All rights reserved. Our free one-day event kicks off in October. Export OSHA reports across workplace locations. Encrypt personal identifiable information with the government-approved AES 256-bit encryption. Discover the benefits of the Now Platform Work smarter and faster Connect your enterprise Deliver next-gen experiences Drive workforce productivity Accelerate innovation Unleash. ServiceNow Learn about the primary features and roles included in ServiceNow's GRC suite of applications (GRC: Policy and Compliance, GRC: Regulatory Change. There is a huge demand for ServiceNow talent. Our free one-day event kicks off in October. Get Started. 1. Application or feature. Security Operations. Like all ServiceNow solutions, ITSM (IT Service Management) is a cloud-based, mobile-first solution that enables organizations to manage and track digital workflows within a unified, robust platform. Experience a live, in-depth. Let’s move a step ahead and learn some basics of ServiceNow. CRM definition. Either option should have the features most IT and service teams need, but ServiceNow has more utility for developers. Learn More. Learn how ServiceNow leverages best practices and standards to protect your data and ensure the availability, performance, and scalability of its cloud platform. Connect field service with other teams and mobile tools to quickly respond to and prevent issues. Utilize AES 256-bit encryption with FIPS 140-2 Level 3 validated hardware security modules (HSM). Here are some keywords and action verbs you should consider incorporating into your resume: 1. We’re at a unique moment in business history. d. Learn More. It includes features like service mapping, event management, orchestration, cloud management, discovery, and operational intelligence. Agile Development 2. It is designed to help IT teams keep track of their IT assets, optimize asset utilization, and reduce costs. Orchestrate processes with customized playbooks and gain instant visibility to watch requests. These are split into five categories: IT, Security, Customer Service, HR, and Business Apps. Automate and integrate any process in a no-code environment. Our free one-day event kicks off in October. ITBM module 2. Learn how ServiceNow ITSM can transform your IT processes, improve your customer satisfaction, and align your IT goals with your business outcomes. Telecommunications Service Operations Management integrateswith existing monitoring tools to simplify operations and provides an end-to-end service view acrosstechnology. In this article, you will receive an overview of modules within ServiceNow. It helps. Creating Roles. Build adoption momentum and capture early ROI. Create a consumer-grade experience for patients that lets them access care or make requests from anywhere. Data import tools are usually used to identify CIs in the environment, and transfer them to the CMDB. mcvicker@accenture. Demo ITOM. With automation designed for telecom, CSPs can accelerate speed to market for new solutions and reduce costs whileDefinition of SOAR. Security operations is the merger and collaboration between IT security and IT operations, which prevents silos within the. If they have access to sensitive data they could be a security risk, if they provide an essential component or service for your business they could introduce operational risk, and so on. com +65. United Kingdom - English DACH - Deutsch France - Français Nederland - Nederlands España - Español Italia - Italiano Customer Service Management (CSM) Reduce costs while delivering frictionless customer service. Learn how ServiceNow ITSM can transform your IT processes, improve your customer satisfaction, and align your IT goals with your business outcomes. Upgrade quickly and easily with an out‑of‑the‑box testing framework. Give users a powerful, consumer-grade search experience with relevant, personalized results. Together, these five aspects form the real core services that has made ServiceNow popular with 17million users across the world. Our change management application enables increased deployment frequency, faster time to. Deliver a unified employee onboarding experience across multiple departments. Help capture knowledge, enable self-service, and improve employee satisfaction. ServiceNow Customer Service Management is designed to integrate easily with most existing CRM platforms. Use digital workflows for clear visibility into resource and service lifecycles across the. For example, adding the filter condition, Active is true appends sysparm_query=active%3Dtrue to the module's URI; %3D is the URL-encoding for the equals sign (=). 2 Requires at least two asset management products. Join us for innovative speakers and breakout sessions, focused on helping you bring intelligence to every corner of your business. Get answers to your questions and discover how ServiceNow can help you transform your business with modern digital workflows. HR Service Delivery (HRSD) Strengthen employee productivity with enterprise workflows that reach across any digital channel. Customer relationship management (CRM) is software for organizing, maintaining, and retrieving relevant customer information in real time. One of the most popular platform integrations available to Ansible Automation Platform subscribers in Ansible automation hub is the Red Hat Ansible Certified Content Collection for ServiceNow ITSM. It also works with. Introduction to ITIL (Information Technology Infrastructure Library) Learning Objective : This module has been designed to help you get an overview of the IT infrastructure library and set of best practices for IT service management. ServiceNow Testing Types. 5 App Engine Management Center is available exclusively through a. Increase productivity Solve issues faster with everything you need in one place. Keep your hybrid workforce engaged and productive. Consider the emerging technologies of Artificial Intelligence for Operations (AIOps). Certification This course prepares students for the Certified Implementation Specialist exam for Financial Management (CIS‑FM). There is a huge demand for ServiceNow talent. With ServiceNow IT Service Management, you can consolidate your legacy on-premise systems and IT tools into our single data model to transform the service experience, automate workflows, gain real-time. Creator workflows. Intelligently route cases to the best employee and gain visibility into the full case lifecycle. A docker image is also available with Microsoft's PowerShell base image and the ServiceNow module preinstalled. ServiceNow BCM crisis map delivers the latest satellite imagery and available information like storm paths, flood zones, evacuation routes, shelter locations, and power outages. Validate sensitive configuration data and scripts before they’re executed. S. Liberate practitioners from repetitive tasks by giving them the tools and 360-degree patient visibility they need. Transform your business at World Forums. If the menu is active: Look for role and make sure the users who are trying to access that menu have the role mentioned in the menu. Apply risk-based vulnerability management across your infrastructure and applications. PPM is a higher-level approach that links project management to enterprise management, helping businesses select projects based upon how well they align with or support company objectives. How the Right Goal Framework Helps You Deliver on Strategy. Modern mobile experiences Keep users informed and engaged anytime, anywhere with intuitive mobile apps. Recovery Email. Create connected, engaging experiences so employees can get what they need, when they need it. Learn More. Process Mining improves process workflows. Knowledge-Centered Service (KCS) v6 verified Bring KCS best practices to your organization. IT operations management (ITOM) is the management and strategic approach to planning, building and operating digital services, technology, components and application requirements in organisations. Track, aggregate, and visualize key performance indicators and trends with real-time reporting. An administrator can customize the. Monitor case status and completions in a central workspace. ServiceNow eliminates manual tasks with automated, intuitive experiences. ServiceNow Modules – a name that has become synonymous with digital workflow transformation in the modern business landscape. Page 3 of 13 ServiceNow and the ServiceNow logo are trademarks of. Our global, multi-instance, and highly available infrastructure employs multiple progressive security layers and rigorous security practices to protect data. IT can report to auditors and management to show progress. An introduction to Enterprise Resource Planning (ERP) The goal of nearly any business is to grow. ServiceNow - Fundamentals. Creating Roles. When a company uses an ITSM application on the ServiceNow platform, a business is setting itself up to improve efficiency by integrating its on-premises systems and IT tools into a cloud-based solution using automated workflows. For example, it is common for custom application tables to have a. Join us for innovative speakers and breakout sessions, focused on helping you bring intelligence to every corner of your business. ServiceNow Discovery Implementer path enables those looking to successfully implement ServiceNow Discovery by laying the groundwork for mature infrastructure operations management. FSM software includes work order management, scheduling, customer and asset information, parts management, knowledge, questionnaires, collaboration tools, and mobile capabilities. Manage disruption and monitor risk and compliance with real-time tools. Why this is important. com Create service visibility with flexible service mapping options ServiceNow provides multiple service mapping methods, giving you the flexibility to choose the optimum one for a specific scenario. At its core, facilities management ensures that the facilities of the environment are in harmony with the people who occupy the facilities. Many ServiceNow products have a dependency on data within this data model. yuan@accenture. Use continuous monitoring and dynamic dashboards for a real-time view of compliance across your extended enterprise. Learn about Gen AI with ServiceNow. Vancouver. ServiceNow is a robust ITSM suite that offers organizations popular services on a single-platform. Provide shared customer views, workflow automation, reports, and dashboards to help them do their jobs efficiently. Analyze and identify operational bottlenecks with one AI-enabled platform. Impact Accelerate ROI and amplify your expertise. Features. Secondary E-mail; TRY DEMO Products Vendor Management Workspace. ITAM is designed to ensure successful deployment and ongoing support of IT assets. Automate processes from the front office to the back. Give your team a system with intelligent workflows to combat cyberattacks more effectively and efficiently. Workforce Optimization. Our free one-day event kicks off in October. ServiceNow delivers the most-innovative solutions, using a single cloud platform that will help you deliver resilient services, increase productivity, and create amazing experiences for your employees. Learn More. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/orA CI represents an item under configuration management, such as a router, a server, an application, a virtual machine, a container, or even a logical construct such as a portfolio. For government agencies, cyber threats are real—and frequent. To create roles, select the Create Application File button in Studio. Modules in an application can be grouped by category, giving the structure Application > Category > ModulePaaS provides a complete framework that developers can use to build cloud applications, either for internal or external users. We use cookies on this site to improve your browsing experience, analyze individualized usage and website traffic, tailor content to. If you're not sure which to choose, learn more about installing packages. Environmental, social, and governance are three of the central factors in measuring the sustainability, ethics, and social impact of a company. Keep your ServiceNow instances secure through granular context-aware policies and single sign on multi-factor authentication. A model is specified by several parameters. Make data-driven decisions and answer questions on the spot. Make better decisions with an accurate CMDB as your single system of record. Transform your business at World Forums. The result is customer service that is effortless, connected, and proactive. Transform your business at World Forums. Watch bite-sized videos instantly. Intelligently route cases to the best employee and gain visibility into the full case lifecycle. But economic pressures, geopolitical shifts, and pandemic leftovers, along with a source-to-pay process dominated by legacy systems, are stressingCreate modules the same way you create other application files in Studio: Configure modules using these options: : Defines the module name. Unleash the power of AI and analytics with intelligent experiences, automation, and optimization built right into the Now Platform.